How buyers are evaluating and using AXOS

Context

A UK commercial firm needed a way to give fee earners AI assistance for matter research and first-draft work without sending privileged content to a public AI service.

Approach

AXOS was deployed inside the firm’s existing Microsoft 365 tenancy. Retrieval was scoped to the user’s matter access; the firm’s identity provider gated all access; audit logs were exported to the firm’s SIEM.

Outcomes

• Fee earners ran first-pass research on the firm’s know-how and prior matters without leaving the firm boundary
• Information security signed off using the existing M365 and SIEM controls already in place
• Pilot reached a working internal use case within the agreed window for further rollout review

Context

An operations and compliance group needed to make a large internal policy estate searchable for analysts without uploading regulator handbook extracts to an external AI service.

Approach

AXOS was deployed in the firm’s private cloud account. Retrieval was indexed across internal policies and approved handbook extracts. Access controls mirrored the firm’s existing role model.

Outcomes

• Analysts answered policy and procedure questions in seconds rather than minutes of search
• Operational resilience evidence aligned with the firm’s existing SYSC posture
• No external data egress required for production workloads

Context

A clinical operations team needed administrative staff to find the right policy, protocol, or guidance quickly across thousands of internal documents without sending content to a public AI service.

Approach

AXOS was deployed inside the customer’s own network. Retrieval was indexed across published policies and operational SOPs. Audit logging was wired into the customer’s log destination.

Outcomes

• Administrative teams reduced time spent searching the policy estate
• Patient-adjacent content stayed inside the customer’s controlled environment
• IG team accepted AXOS against the customer’s existing DSPT assertions

Context

A manufacturing operations team wanted shift supervisors and engineers to find the right answer across maintenance manuals and supplier documentation from the shop floor, without depending on an external AI service.

Approach

AXOS ran on the corporate IT side of the IT/OT boundary. The plant document estate was indexed; shift handover notes were summarised; access was scoped to plant and role.

Outcomes

• Engineers found the relevant manual section in seconds, with citations back to the source
• Shift handover summaries reduced manual rewriting for plant leadership
• Stayed off the OT control loop while remaining accessible to plant staff

Context

A professional-services SME wanted a single AI front door for proposals, internal SOPs, and support response drafting, without subscribing each team member to a public AI tool.

Approach

AXOS was deployed in the customer’s small private cloud footprint with their existing Microsoft 365 identity. A small set of workflows was rolled out first to validate value before broader expansion.

Outcomes

• Proposal drafting time reduced by reusing approved language and templates with AI assistance
• Internal SOP questions answered from one place rather than DM threads
• Aligned with the customer’s Cyber Essentials posture